Job Description

Police Dispatcher

Employer: City of Glendale (AZ)

Salary: $60,103.16 - $90,155.00 Annually

Location: GRPSTC 11550 W. Glendale Ave., Glendale, AZ

Job Type: Full Time

Job Number: 2024-03673

Department: Police Services

Opening Date: 04/16/2024

Closing Date: Continuous

Hours per Week: 40

Description: Fill full within the Glendale Police Department. All communication will be done by email or phone. Please be sure to use a valid email address and phone number on your application and check your email regularly. Lateral Police Dispatcher hiring process is dependent on experience at a comparable law enforcement agency. Answers emergency and non-emergency telephone calls, dispatches and monitors officers, and enters information into criminal justice information systems.

About Glendale Police Department: Located on the western edge of the Phoenix metropolitan area, Glendale is a culturally diverse community with approximately 250,000 residents. Glendale is also an exciting sports, shopping, and entertainment destination, famous for its well-preserved charm. The Glendale Police Department employs 459 sworn officers and 163 civilian employees. The Department is organized into three functional bureaus: the Operations Bureau, the Investigative and Administrative Services Bureau, and the Support Services Bureau. Under these bureaus are six divisions: Administrative Services, Special Operations, Criminal Investigations, Support Services, Gateway Patrol and Foothills Patrol. New officers can expect to serve in one of the two patrol divisions for their first two years following field training, after which time they can apply for any number of specialty assignments. These include SWAT, Bomb Squad, K-9, Motors, Detective, Vehicular Crimes, Training and others.

Essential Functions:

1. Answers incoming telephone lines, such as 911 emergency, non-emergency lines, TTY for the hearing impaired and text to 911.
2. Dispatches calls to proper emergency/police units on the main police channel, police information channel or the major incident restricted channel and enters appropriate information into computer aided dispatch system.
3. Maintains status and awareness of police units and activities and monitors alarms; provides supplemental information to officers and other personnel as needed.
4. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond and dispatches information to appropriate personnel.
5. Performs ACIC/NCIC entries, uses computer systems such as Motorola Premier One CAD/WEBRMS, ACJIS/JWI, ShotSpotter, 3SI and Motorola Radio Systems.
6. May be required to testify in court.
7. Maintains various department records, reference books, and reports.
8. Performs validation audits and other computerized data entry work.
9. Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors:

High school education and one year experience in the operation of telecommunication equipment, computers, or base radios preferably in a public safety environment. Preference will be given to candidates with prior law enforcement dispatching experience. Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

Knowledge of: Radio, telephone, and computer equipment in the Communications areas City, State and Federal laws regarding emergency communications and criminal justice information systems Departmental policies, procedures, and general orders Community resources available to citizen callers Police patrol procedures

Ability to: Operate computerized criminal justice information systems Work under pressure in emergency and stressful situations and at several tasks concurrently. Quickly and accurately obtain pertinent information Independently operate a base radio station and learn radio codes and call letters Learn the geography of the City Establish and maintain effective working relationships with co-worker, other city personnel, outside agencies and the general public Communicate clearly and concisely, both orally and in writing Special Requirements Shift work is required. Terminal Operator Certification, Level A, within 6 months of hire. Ability to type 35 wpm. Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.

Physical Requirements/Working Conditions: Intense concentration and prolonged attentiveness required during emergency communications. Interaction with distraught or abusive individuals. Hearing: Uncorrected hearing with no loss greater than 25 dB in the 500, 1000, 2000, or 3000 hertz frequencies. Vision: Must have at least 20/80 vision, correctable to 20/20 with contact lenses or glasses; or 20/200 vision, correctable to 20/20 with soft contacts.

Applying in this recruitment does not preclude you from applying in other City of Glendale recruitments. If you are not selected for this position, you would need to reapply to receive consideration. Candidates will be notified by email of their standing in the recruitment process, including any limitations on reapplication. Glendale is an Equal Opportunity Employer and values diversity at all levels of the workforce. Applicants may obtain a copy of the City of Glendale's EEOP Utilization Report here (Download PDF reader) or upon request from the City of Glendale's Human Resources & Risk Management Office.

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